Winissimo Privacy Policy

At Winissimo, we take your privacy seriously and are committed to protecting the personal data you share with us when you use Winissimo Casino & Sportsbook. This Privacy Policy explains how we collect, use, store and protect your information when you register, deposit, play, bet or otherwise interact with our platform at winissimo.com. By creating an account or using our services, you agree to the practices described below.

Who We Are

Winissimo is owned and operated by ProgressPlay Limited, a company registered in Malta under number C58305, with its registered office at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. We are licensed and regulated by the Malta Gaming Authority (licence number MGA/B2C/231/2012) and the UK Gambling Commission (account number 39335, licence number 000-039335-R-319313-016). Transaction processing is carried out on our behalf by Babaloo Limited, and Instant Bank Payment transactions are processed by Truelayer Limited. We act as the data controller for the personal information we collect through our website and mobile applications.

Information We Collect

When you use Winissimo, we collect a range of information necessary to provide our casino and sports betting services, verify your identity, process payments and comply with our licensing obligations. We gather this information directly from you, automatically through your use of our site, and sometimes from third parties such as payment providers or identity verification services.

• We collect registration details such as your name, date of birth, address, email address and phone number when you sign up for a Winissimo account or use the Winissimo app.
• We collect payment information, including card details or e-wallet identifiers, when you make a deposit or request a withdrawal using methods such as Visa, Mastercard, PayPal, Skrill, Neteller, Payz, Paysafecard or Instant Bank Payment.
• We record your gaming and betting activity, including game history, stakes, sports bets, use of any Winissimo bonus code or Winissimo promo code, and participation in our Rewards Programme.
• We collect technical data such as your IP address, device type, browser information and login times whenever you access your Winissimo login session.
• We may collect identity verification documents, such as proof of address or photo ID, as required by our regulatory obligations.
• We collect communications you send us through live chat, email or our contact form, including complaints and responsible gaming enquiries.

How We Use Your Information

We use the information we collect for several legitimate purposes connected to operating Winissimo Casino & Sportsbook responsibly and securely. We rely on your personal data to open and manage your account, process deposits and withdrawals, and deliver the games and sports betting markets you choose to play.

• We use your data to verify your identity and age, in line with our licensing conditions and anti-money laundering requirements.
• We use your information to process transactions, including applying any Winissimo bonus, Winissimo free spins, Winissimo free bets or welcome offers such as our sports welcome bonus or bet 10 get 30 style promotions.
• We analyse your activity to detect fraud, prevent underage gambling and protect the integrity of our sportsbook and casino games.
• We use your contact details to send you service messages, account notifications and, where you have opted in, marketing communications about our promotions, our VIP Club and our Rewards Store.
• We use aggregated and anonymised data to improve our website, our Winissimo app and the overall player experience.
• We may use your information to communicate with our responsible gaming team regarding any concerns about your play patterns.

Legal Basis for Processing

We process your personal data on several legal grounds recognised under applicable data protection law, including the performance of our contract with you when you open a Winissimo account, compliance with our legal and regulatory obligations as a licensed gambling operator, and our legitimate interests in preventing fraud and improving our services. Where we send marketing communications, we rely on your consent, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate Winissimo effectively and lawfully.

• We share data with payment processors, including Babaloo Limited and Truelayer Limited, to process your deposits and withdrawals.
• We share information with regulatory bodies such as the Malta Gaming Authority and the UK Gambling Commission, and with self-exclusion schemes such as GamStop, where required.
• We share data with identity verification providers to confirm your age and identity.
• We may share information with game providers such as NetEnt, Microgaming, ELK Studios and Evolution to enable gameplay and ensure fair outcomes.
• We may disclose data to law enforcement or dispute resolution bodies, including eCOGRA, where legally required or to resolve a complaint.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the Winissimo app to remember your preferences, keep you securely logged in, and understand how you interact with our casino and sportsbook. Our cookies help us tailor promotions, track the performance of a Winissimo promo code, and improve the overall functionality of our site. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of Winissimo.

Data Security

We are committed to keeping your data safe. Our site uses 128-bit SSL encryption, firewall technology and Sectigo security to protect information transmitted between your device and our servers. We are accredited by the PCI Security Standards Council for secure handling of payment card data, and customer funds are held in a separate bank account in accordance with the Gambling Commission's segregation requirements. Despite these measures, we always recommend that you keep your Winissimo login credentials confidential and use a strong, unique password.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Following account closure, we may continue to retain certain records, particularly financial and identity verification data, for the periods required under Maltese and UK gambling regulations.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you. We are committed to honouring these rights promptly.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where we rely on consent as our legal basis for processing.

To exercise any of these rights, you can contact us at customersupport@instantgamesupport.com. If you have a complaint about how we handle your data, you can also write to complaints@instantgamessupport.com, or reach our responsible gaming team at playerrelationship@instantgamessupport.com.

International Data Transfers

As we operate across the United Kingdom and Malta, your data may be transferred and processed outside your country of residence. Where we transfer personal data internationally, we ensure appropriate safeguards are in place in line with applicable data protection legislation.

Responsible Gambling and Data

We use certain account and activity data to support responsible gambling tools, including deposit limits, stake limits and self-exclusion options such as GamStop and GambleAware. This information helps us identify patterns that may indicate a need for additional support and allows our responsible gaming team to reach out where appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational needs. We encourage you to review this page periodically. Continued use of Winissimo after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data at Winissimo, please contact our customer support team, available 24/7 via live chat, email or our contact form. We are here to help ensure your experience with Winissimo Casino & Sportsbook remains secure, transparent and enjoyable.