Winissimo Terms and Conditions

Welcome to Winissimo Casino & Sportsbook. These Terms and Conditions govern your access to and use of our website, mobile platform, and all games, sports betting markets, and promotional offers we provide. By creating an account, depositing funds, or using our services in any way, you agree to be bound by these terms in full. We recommend that you read this document carefully before you begin playing, as it explains your rights, our obligations, and the rules that apply to your relationship with us.

1. Who We Are

Winissimo Casino is owned and operated by ProgressPlay Limited, a company registered in Malta under registration number C58305, with its registered office at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. Transaction processing is carried out by Babaloo Limited, registered in Gibraltar, which may bill you as ProgressPlay Limited, Babaloo Limited, or Babaloo CASHOO.EU. Instant Bank Payment transactions are processed by Truelayer Limited. We operate under a licence from the Malta Gaming Authority (licence number MGA/B2C/231/2012, issued 16 April 2013) and hold a full licence from the UK Gambling Commission (account number 39335, licence number 000-039335-R-319313-016). We are accredited by the PCI Security Standards Council and use 128-bit SSL encryption together with Sectigo firewall technology to keep your data safe.

2. Eligibility

To register a Winissimo account, you must be at least 18 years old and legally resident in the United Kingdom, as we currently accept players from this jurisdiction only. We restrict access to every other territory. You confirm, by registering, that you are acting for yourself and not on behalf of any third party, and that all information you supply to us is true, current, and complete. We reserve the right to verify your identity, age, and address at any time, and to suspend your account until such verification is satisfactorily completed.

3. Your Account

You may hold only one Winissimo account. If we discover duplicate accounts, we reserve the right to close them and withhold any associated winnings. Your Winissimo login credentials are personal to you, and you are responsible for keeping your username and password confidential. We are not liable for losses arising from unauthorised access to your account where reasonable security precautions were not taken on your part. Our platform, including the Winissimo app, is accessible via desktop, mobile, tablet, iPhone, iPad, and Android devices, and requires no download since it runs directly through your browser.

4. Deposits and Withdrawals

We accept a range of payment methods, including Visa and Mastercard debit cards, PayPal, Apple Pay, PayviaPhone, Instant Bank Payment, Paysafecard, Payz, Neteller, Skrill, and Neosurf. Please note that credit cards cannot be used for gambling transactions in the UK and Ireland, and PayPal and PayviaPhone are available to eligible customers only, with PayviaPhone deposits subject to a 15% processing fee and no withdrawal option. Minimum deposits vary by method, starting from £10, and we apply deposit caps on certain e-wallets. Minimum withdrawal amounts are £50 by wire transfer or £2.50 for other methods, though we can process a full balance below this threshold if you contact our customer support team directly. Withdrawals are returned to the original deposit method wherever possible, and we apply a processing fee of 1% up to £3 per withdrawal. At least one successful deposit and a verified payment method are required before we can release any withdrawal, and once a withdrawal request is submitted, it cannot be cancelled.

5. Bonuses, Promotions, and Winissimo Promo Codes

From time to time, we offer promotions such as our Winissimo welcome bonus, free spins, free bets, and other seasonal campaigns. Our standard casino welcome offer provides 100% up to £50 plus 100 free spins on Book of Dead, available to new players only. Wagering runs from your real balance first, with bonus funds requiring 10x wagering within 30 days and free-spin winnings requiring 10x wagering within 7 days. When you apply a Winissimo bonus code or a Winissimo promo code, the specific terms of that offer, including wagering requirements, maximum conversion limits, and game contribution rates, will apply in addition to these general terms.

Our sports welcome offer, sometimes referred to as the Winissimo sports bet 10 get 30 or Winissimo bet 10 get 30 promotion, entitles new customers to a free bet after placing a qualifying stake at minimum odds, subject to the specific conditions published on our promotions page at the time. All Winissimo free bets and Winissimo free spins are subject to expiry periods, typically 7 days from issue, and any winnings generated must be wagered before withdrawal. We exclude Skrill and Neteller deposits from qualifying for most bonus offers, and any active or pending bonus is automatically forfeited if you submit a withdrawal request. We do not currently offer a Winissimo casino no deposit bonus, and any communication claiming otherwise should be treated with caution and reported to our support team.

6. Sports Betting and Casino Games

Winissimo sports betting covers a wide range of markets, including football, tennis, cricket, basketball, rugby, boxing, golf, and esports titles such as Counter-Strike: Global Offensive and Dota 2. All Winissimo betting activity is subject to our published odds, market rules, and settlement policies, which are available within the sportsbook section. Our casino library features slots, table games, live dealer titles, jackpots, and scratch cards from providers including NetEnt, Microgaming, ELK Studios, and Evolution. We reserve the right to void or adjust any bet or wager placed due to a technical error, incorrect pricing, or a breach of these terms.

7. Responsible Gaming

We are committed to promoting responsible gaming across our platform. We provide tools including deposit limits, time-outs, and self-exclusion, and we display links to GamStop and GambleAware throughout our site. Maximum slot stakes are capped at £5 per spin for players aged 25 and over, and £2 per spin for players aged 18 to 24. If you believe you may be developing a gambling problem, we encourage you to contact our responsible gaming team at playerrelationship@instantgamessupport.com.

8. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our website, casino, or sportsbook. Nothing in these terms limits our liability for fraud or for matters that cannot be excluded under Maltese or UK law.

9. Complaints and Dispute Resolution

If you have a complaint, please contact us at complaints@instantgamesupport.com. We aim to resolve all issues promptly and fairly. Where we cannot reach a resolution directly, you may refer your complaint to eCOGRA, our appointed alternative dispute resolution provider, free of charge.

10. Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. We recommend checking this page regularly, as your continued use of Winissimo after any changes constitutes acceptance of the revised terms. For further information, read our Winissimo review pages, our Winissimo sports review guides, or contact our support team directly via live chat, available 24/7.